Booking & Terms

“A great place to stay with students: Easy access into town for evening meals, galleries, beaches and other activities. Parking is easily accessible and the staff are helpful, friendly and polite. We look forward to our visits to St Ives and our stay at Cohort every year.”

Nicola Waltho, Bideford College

We like to keep things simple, including our terms & conditions.

Download the full versions here with key points in brief below.

Making a booking

Please make a school booking over the phone or by email, rather than online. You can reach us on 01736 791664 [Option 1], 07855 490831 (Lee), email or send us a message.

To secure a booking

When you make a booking you will be asked to pay 50% of the total amount due as a deposit, this is non-refundable in the event of a cancellation. If you are making a booking for a date over 6 months away you will be asked to pay an initial deposit of 10% followed by the remaining 40% at an agreed date in the future.

For the Christmas Sleepover the deposit is the minimum number of students required for the trip (26) x £10+VAT. This is the same for every group, irrespective of numbers.

Cancelling a booking

Should you wish to cancel a booking you can do so up to 45 days prior to the arrival date with no additional charges. Should you cancel less than 45 days before arrival 100% of the booking will be due. Please note that this excludes any COVID related cancellations as per our COVID-19 Flexibility Guarantee.

For the Christmas Sleepover the cancellation terms are 30 days.

Paying for your stay

The remaining balance of your booking is due at least 14 days prior to arrival.

We will accept payment by card, cheque or bank transfer (BACS). Please note that there is a 2% administration charge for payments by credit card of over £300.

Nominated person

We will require full contact details (including a mobile number) of a nominated person who will be the person we will deal with for all questions and queries prior to arrival and during the group’s stay.